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Help Desk
The Ultimate Help Desk & Ticketing System for Facility & Asset Management
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 have Questions? Talk with us img Illustration of a help desk system, showing a support agent, a computer displaying a portal interface, and icons like chat bubbles, checklists, and gears, with no text or labels.

Streamline Requests, Enhance Efficiency, and Improve Service Delivery

Managing support requests efficiently is crucial for any organisation.

With Atlas Assets Help Desk, you get a fully customisable ticketing system designed for facilities, assets, IT, and general service management.

Whether you need a maintenance request portal, an IT support desk, or a department-wide service ticketing system, our solution ensures seamless issue tracking, prioritisation, and resolution.

Why Choose Atlas Assets Help Desk?

✅ Multi-Instance Support – Set up multiple help desks for different departments, each with its own portal, queue, and dedicated staff.
✅ Custom Workflows – Configure automated workflows, SLAs, and escalation rules tailored to your organisation’s needs.
✅ Self-Service Portal – Allow users to submit and track their requests through an intuitive online portal.
✅ Asset & Facility Integration – Link tickets to specific assets, equipment, locations, or teams for better tracking.
✅ Real-Time Notifications – Keep teams and requesters updated with automated email and in-app alerts.
✅ Advanced Reporting & Insights – Monitor ticket trends, resolution times, and performance metrics to enhance service quality.

Designed for Any Department & Use Case

Atlas Assets Help Desk is not just an IT ticketing system—it’s a versatile service management solution that adapts to various operational needs:
🔹 Facility & Maintenance Requests – Log and manage maintenance work, repairs, and compliance issues.
🔹 Asset & Equipment Support – Track issues related to medical devices, machinery, IT infrastructure, and more.
🔹 IT Help Desk – Handle technical support, software issues, and system maintenance requests.
🔹 General Service Requests – Manage HR, procurement, security, and any other internal or external inquiries.

A help desk system linking multiple departments, including facility maintenance, IT support, asset management, and general service requests.

Custom Portals for Every Department

Each department can have its own help desk instance, allowing for:
✔️ Separate request queues & response teams
✔️ Custom branding, workflows, and SLA policies
✔️ Department-specific dashboards & reports

A digital interface with multiple user access points branching out to different departments, illustrating custom portals for Maintenance, IT Support, Asset Management, and General Services.

Seamless Integration & Automation

Atlas Assets Help Desk integrates with:
🔗 Facility Management – Connect with facility maintenance workflows.
🔗 Asset Management – Track issues linked to specific assets.
🔗 Inventory & Spare Parts – Automate stock requests for repairs.
🔗 Project Management – Link support tickets to active projects.

A digital dashboard with interconnected icons representing Facility Management, Automation, Asset Management, Project Management, and Inventory & Spare Parts, illustrating seamless integration and automation.

Industries That Benefit from Atlas Assets

Our asset management system is designed for any industry that needs to track and optimise resources. Some of the industries we serve include:

🏥 Healthcare & Hospitals – Manage medical equipment, track maintenance, and ensure compliance.
🏢 Corporate & Offices – Centralise IT assets, office equipment, and real estate portfolios.
🏗 Construction & Engineering – Monitor heavy machinery, tools, and fleet.
🎓 Education & Universities – Track digital devices, lab equipment, and facilities.
🏭 Manufacturing & Warehousing – Optimise inventory, reduce equipment downtime, and automate audits.

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Try Atlas Assets Help Desk Today

Optimise service requests and response times with a scalable, multi-department help desk solution.

👉 Book a Demo or Get Started Today!

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Start Managing Your Assets Efficiently with Atlas Assets

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Feel Free To Email Us At:

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Feel Free To Call Us On:

London: +44 (0) 1233 556 569
Athens: +30 210 897 6368
Dublin: +353 (1) 968 2555
Request a Call or email for more information